Only the original customer (name on the shipping address) is entitled to the limited warranty coverage effective on the day the scooter is received by the buyer.
What is included in the warranty service?For Windgoo products that have quality problems during the warranty period, customers can make a warranty inquiry through the email contact. After receiving the customer's after-sales, Windgoo's after-sales personnel will contact you within 24 hours and confirm the warranty-related matters.
After the product receipt date, if there is any non-human damage performance, after confirmation by the WINGOO after-sales service center, the maintenance work for the user will be completed.
The warranty period of the whole machine and its parts is as follows:
|Type||Warranty Content||Period of time|
|Vehicle||The whole vehicle warranty service||2 years|
|accessories||Warranty period accessories (headlight, taillight, charger, frame, front fork, hand bar, scooter stem)||1 year|
|accessories||Warranty Period Accessories: Motor, Controller, Battery, Display, Tire, Fender, Knob, Pedal, Brake, Stand||6 months|
Electric bicycles and electric scooters are big products, the products are packed well on delivery. In rare cases, the products will inevitably have bumps and scratches due to express delivery. Without affecting the appearance of the product and normal driving, the light scratches or scratches are not guaranteed as a quality problem.
If the product has serious damage in transit, customers can submit a warranty request through the link. After receiving the customer's after-sales, Windgoo's after-sales personnel will contact you within 24 hours and confirm the warranty-related matters.
The following situations are not covered by the warranty:
- Exceed the product warranty period as stated above
- No warranty card, invoice
- Human-caused damage
- Damage caused by irresistible factors (such as fire, flood, storm, lightning, earthquake, etc.)
- Any damage caused by use, maintenance and adjustment not in accordance with the requirements of the "Owner's Manual"
- Disassemble or repair without permission
- Other failures and damage not caused by the design, manufacture, quality and other problems of the product itself
- The accumulated mileage has exceeded 2000 kilometers
After-sales service costs
|Warranty period||Transportation costs||Maintenance costs||Accessories costs|
|30 days within the receipt date||Pay with windgoo||Pay with windgoo||Pay with windgoo|
|1 year within the receipt date||Pay by user||Pay with windgoo||Pay with windgoo|
|2 years within the date of receipt||Pay by user||Pay with windgoo||Pay by user|
Who provides warranty service?
We now have repair partner shops in UK Scotland, IE Dublin, FR and NL for repair support. Contact us at firstname.lastname@example.org for repair service.
ps. New spare parts are currently out of stock in the warehouse due to international shipping delays due to the war between Russia and Ukraine. We can use the used spare parts to repair, just let us know.