Windgoo covers the limited warranty of 24 months against original manufacturing defects and shipping damage from the date of order.

Only the original customer (name on the shipping address) is entitled to the limited warranty coverage effective on the day the scooter is received by the buyer.

What is included in the warranty service?

For Windgoo products that have quality problems during the warranty period, customers can make a warranty inquiry through the email contact. After receiving the customer's after-sales, Windgoo's after-sales personnel will contact you within 24 hours and confirm the warranty-related matters.

Warranty Description:

After the product receipt date, if there is any non-human damage performance, after confirmation by the WINGOO after-sales service center, the maintenance work for the user will be completed.

The warranty period of the whole machine and its parts is as follows:

Type	Warranty Content	Period of time
Vehicle	The whole vehicle warranty service	2 years
accessories	Warranty period accessories (headlight, taillight, charger, frame, front fork, hand bar, scooter stem)	1 year
accessories	Warranty Period Accessories: Motor, Controller, Battery, Display, Tire, Fender, Knob, Pedal, Brake, Stand	6 months

Electric bicycles and electric scooters are big products, the products are packed well on delivery. In rare cases, the products will inevitably have bumps and scratches due to express delivery. Without affecting the appearance of the product and normal driving, the light scratches or scratches are not guaranteed as a quality problem.

If the product has serious damage in transit, customers can submit a warranty request through the link. After receiving the customer's after-sales, Windgoo's after-sales personnel will contact you within 24 hours and confirm the warranty-related matters.

Non-warranty conditions

The following situations are not covered by the warranty:

• Exceed the product warranty period as stated above
• No warranty card, invoice
• Human-caused damage
• Damage caused by irresistible factors (such as fire, flood, storm, lightning, earthquake, etc.)
• Any damage caused by use, maintenance and adjustment not in accordance with the requirements of the "Owner's Manual"
• Disassemble or repair without permission
• Other failures and damage not caused by the design, manufacture, quality and other problems of the product itself
• The accumulated mileage has exceeded 2000 kilometers

After-sales service costs

Warranty period	Transportation costs	Maintenance costs	Accessories costs
30 days within the receipt date	Pay with windgoo	Pay with windgoo	Pay with windgoo
1 year within the receipt date	Pay by user	Pay with windgoo	Pay with windgoo
2 years within the date of receipt	Pay by user	Pay with windgoo	Pay by user

Who provides warranty service?

We now have repair partner shops in UK Scotland, IE Dublin, FR and NL for repair support. Contact us at contact@windgoo.co for repair service.

ps. New spare parts are currently out of stock in the warehouse due to international shipping delays due to the war between Russia and Ukraine. We can use the used spare parts to repair, just let us know.