How can we help?
Need help? You can use our troubleshooting tool to diagnose a problem or make an appointment. You can also contact us for further assistance.
Is something wrong with your bike? Here are some common solutions that can help you.
Which payment method does Windgoo accept?
Can i cancel my order?
Are all products shipped in one package?
Where do the e-bikes come from?
What should I do if I have received a damaged package?
How long does it take before I receive my e-bike?
And what should I do if it takes longer for the package to arrive?
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